Business phone system with an AI receptionist
Every call answered, even when you're busy
Your team answers on their own phones. When they can't, the AI receptionist picks up, takes the details and puts the right calls through. One system, set up for you.
- UK business numbers
- Keep your existing number
- Set up for you
Your phone system and receptionist, working as one
Most small businesses buy a phone system from one company and an answering service from another. Nexera does both, so the receptionist can put a caller straight through to the right person's phone, and every call, message and voicemail ends up in one place.
A proper business phone system
A UK number, a welcome message, a menu if you want one, and calls that ring your team on the app, wherever they are.
An AI receptionist that knows your business
Trained on your website, your answers to common questions and your own rules, so it gives callers the right information.
Set up for you, by people
We set up the number, the team and the receptionist with you, test it on real calls, then keep adjusting it as you go.
Everything a small team needs on the phone
Built for businesses where people are out on jobs, with clients or in meetings, and the phone still needs answering well.
UK business numbers
A new local number, your existing number moved across, or your current number diverted in. Calls you make can show the number customers already know.
An app that rings like a phone
Calls ring on your team's iPhones even when the phone is locked, and work with CarPlay in the van.
Ring the right people
Ring everyone at once or one at a time, choose how long it rings, and skip anyone already on a call.
Welcome message and menu
Greet callers in your own words and offer options: ring the team, leave a voicemail, hear a message or speak to the receptionist.
Screened calls
The receptionist asks who is calling and why, then rings your team with a one-line summary on the screen. Accept to talk, decline and it takes a message.
Messages and leads
Name, company, number, email, what they need, how urgent and when to call back, sent to the app and by email the moment the call ends.
Voicemail to email and app
Every voicemail arrives by email with the recording attached, and waits in the app with an unplayed badge.
See who's free
The app shows who is on a call, and each person can set themselves available or unavailable.
Managed from the app
Admins can change who rings, the ring pattern and the receptionist's settings from their phone.
A receptionist that answers the way you would
Choose how much it does. It can answer every call, step in only when nobody picks up, or simply take messages.
- Answers every call: screens callers and puts through the ones you want, such as new enquiries or work calls.
- Ring the team first: your phones ring as normal, and the receptionist picks up instead of voicemail if nobody answers.
- Knows your business: trained on your website, common questions and your own rules, with corrections taking priority.
- Safe by design: says it is an AI if asked, never makes up prices or promises, never takes card details, and tells callers to ring 999 in an emergency.
Set up with you, not left to you
Many AI receptionists are self-service, leaving you to write the instructions yourself. We do the setting up with you, so it is right before your customers hear it.
A short call
We talk through your team, how calls should ring, your opening hours and what callers usually want.
Your number and team
We set up your number, or move your existing one, and get the app onto your team's phones.
Training the receptionist
We bring in your website, common questions and your rules, and set what it should and shouldn't say.
Test calls together
You ring it, we listen, and we adjust it until it answers the way you want.
Go live
Your calls start coming through. Divert your old number across whenever you're ready.
Keep improving
Tell us when something changes or the receptionist needs a correction, and we update it.
Reliable where it matters
Your phones are how customers reach you, so the system is designed to keep calls flowing whatever happens behind the scenes.
Your own account
Each business has its own separate account with the phone network, with its own numbers and settings.
Calls come first
If our control panel is ever unavailable, your phones still ring, answer and dial out, and the receptionist still answers.
A fallback for the AI
If the receptionist can't be reached for any reason, calls go to your team instead.
Changes on request
New staff, new hours or new answers for the receptionist are handled for you.
Straight answers
If yours isn't here, ask us on a demo.
Can I keep my existing number?
Yes. We can move your number across, or divert it to your new Nexera number so nothing changes for your customers. Calls you make can still show your existing number.
Does the receptionist pretend to be a person?
No. It sounds natural, but if a caller asks, it says it is an AI receptionist. That is fixed for every business and cannot be switched off.
What happens if the receptionist cannot help?
It takes the caller's name, number and what they need, and sends it to your team straight away, by app notification and email. Where you allow it, it can put the caller through to someone instead.
Do we need new phones or desk handsets?
No. Your team answers on the phones they already carry, using the Nexera app. It rings like a normal call, even when the phone is locked.
Is there an Android app?
The iPhone app is available now. The Android version has the same features and is in testing.
Who sets it up?
We do. We set up your number, your team and your call handling, train the receptionist on your business and make test calls with you before anything goes live.
Hear it answer a call
A short demo shows the app, the receptionist and how a screened call reaches your phone. Leave your details and we'll arrange a time that suits you.
Thanks, that's with us
We'll be in touch to arrange your demo, usually the same working day.